Disclaim Nothing Pal, Employment Handbooks Creating Employee Rights Can Be Based on Contract Law

Massachusetts employment and contract laws can often collide. As an attorney, I'd say the same can be said for federal law, contract law, and other state's employment laws too.
Take this for example from CO lawyers' Holme, Roberts & Owen LLP' Employment Law Newsletter, where Jennifer Sloan Bielak discusses a U.S. Court of Appeals ruling where an employee not otherwise entitled for Family and Medical Leave Act ("FMLA") rights was entitled to them because the FMLA conditions were set forth in the employee handbook. See Peters v. Gilead Sciences, Inc. No. 06-4290 (7th Cir. July 14, 2008).
Commenting on the case, Bielak writes,
Many employers incorrectly believe that employee handbooks are not binding legal contracts based on disclaimers, which state that the handbook is not a contract. These disclaimers, however, are often invalid. Under basic principles of contract law, whenever there is a conflict between general and specific contract terms, the general term is ignored, and the specific term is enforced. Thus, one cannot take away a specific contract right like the right to progressive discipline or employee leave with a general provision saying that the employee handbook is not a contract. If a handbook term gives employees specific rights, it is probably an enforceable employment contract.The case stresses the importance for employers of understanding that employee handbooks and personnel policies are part of the law of the workplace and need to be written as such. Avoid idealistic polices that reflect the way an ideal workplace is supposed to work. Instead, write policies that are simple, that can be understood and followed by all managers and supervisors, and that are easy to apply in actual practice.
Whether I'm in a union hall in Boston or a boardroom in Braintree, I'm seeing employment discrimination and wage claims continuing to remain on the rise in Massachusetts. At the same time, the right to earn a living wage seems to be have begun being protected more and more by the courts. In sum, the technical requirements and risks seem greater for employers moreso now than ever before. Employees are calling lawyers like myself daily to discuss their employemnt claims. In this climate, all employers are best advised to make sure their policies are firmly in place and are being implemented soundly. While the scales may have tipped in their favor in the past, I wouldn't count on it in today's environment.
